1. Information We Collect

We may collect the following types of information:

Personal Information

• Name

• Email address

• Home address

• Subscription plan selection

Home Information

• Home type, size, age, and systems

• Maintenance history

• Information you submit through onboarding or issue forms

Photos & Files

• Photos you upload to help assess home-related issues

Usage Information

• Pages visited

• Referring URLs

• Form submissions and interactions

2. How We Use Your Information

We use your information to:

• Build and update your HomeProof Plan

• Deliver reminders and guidance

• Respond to submitted issues

• Improve accuracy of recommendations

• Communicate with you about your account or service

• Improve the HomeProof platform

We do not sell your personal information to data brokers.

3. Photos & Uploaded Content

Photos you upload are used solely to:

• Help assess issues

• Understand your home systems

• Provide better guidance

Photos are stored securely and are not shared publicly.

4. Payments

Payments are processed by secure third-party payment providers (such as Stripe).

HomeProof does not store your full payment card information on its own servers.

5. Third-Party Services

We use trusted third-party tools to operate HomeProof, including:

• Payment processors

• Form providers

• Analytics and infrastructure tools

These providers only receive information necessary to perform their services and are required to protect your data.

6. Data Retention

We retain your information for as long as:

• Your account is active, or

• It is needed to provide services, comply with legal obligations, or resolve disputes

You may request deletion of your account data by contacting us.

7. Your Rights

You may:

• Request access to your personal information

• Request corrections

• Request deletion of your data (subject to legal requirements)

To make a request, contact us at the email below.

8. Security

We take reasonable measures to protect your information, but no system can be guaranteed 100% secure.

Please use HomeProof responsibly and notify us if you suspect unauthorized access.

9. Changes to This Policy

We may update this Privacy Policy from time to time.
Continued use of HomeProof constitutes acceptance of the updated policy.

10. Contact

Questions about this Privacy Policy can be sent to:
support@homeproofhq.com