How Can We Help?
Support, guidance, and quick answers for your HomeProof account.
TOP HELP TOPICS
SUPPORT & TROUBLESHOOTING
Quick fixes for common HomeProof issues and how to contact support for personal help.
PRIVACY & DATA
How HomeProof handles your data, photos, and privacy, including what we do and do not store.
GETTING STARTED
How to complete onboarding, what information to prepare, and what happens in your first 24–48 hours with HomeProof.
BILLING HELP
Everything you need to know about billing, cancellations, plan changes, and Founding Member pricing.
USING YOUR HOME PROOF PLAN
Learn how tasks, reminders, and predictive alerts work so you can stay ahead of home maintenance all year.
SUBMITTING ISSUES & PHOTOS
How to upload photos or videos, what details to include, and how triage response times work.
CONTRACTOR SUPPORT
Learn how HomeProof helps with contractor pricing guidance, quote review, and project evaluation.