HomeProof FAQ

Straight answers about how HomeProof works, what you’re paying for, and how we help you take the mental load out of homeownership.

If you don’t see your question here, email us: support@homeproofhq.com

General

    • HomeProof is a home maintenance concierge. We create a personalized plan for your home, send you clear reminders, help you triage issues with photos, and guide you on when to DIY vs. when to call a pro. The goal is simple: less anxiety, fewer surprises, and a clear plan for your home.

    • No. HomeProof does not sell repairs, warranties, or insurance.
      We help you prevent problems, understand issues early, and avoid getting overcharged when you do need a contractor

    • Busy homeowners who don’t want to think about maintenance all the time

    • New homeowners who feel overwhelmed

    • Owners of older homes who want to stay ahead of issues

    • Families who want a “home manager” without hiring a full-time property manager

    • No. We help you know what’s going on and what should be done so you can work with contractors from a position of clarity instead of guessing.

    • HomeProof is available remotely. We build your plan and give guidance based on your location, climate, and home specifics. As we grow, we’ll expand deeper local contractor support in more regions.

How HomeProof Works

  • You’ll go through a quick onboarding where you share basic home details, your address, and any photos you’d like us to see.
    Within 24–48 hours, we build your personalized HomeProof Plan and start your reminders and support.

  • Your plan includes:

    • A 12-month maintenance schedule specific to your home

    • Monthly and seasonal tasks

    • Predictive alerts for key systems

    • A simple way to track what’s been done

    • Clear explanations for why each task matters

    Higher tiers add concierge-level support, contractor guidance, and coordination.

  • You’ll receive monthly and seasonal reminders focused on the tasks that actually matter for your home’s age, climate, and systems. Each reminder explains:

    • What to do

    • How long it takes

    • Why it matters

    • What happens if you ignore it

    • Whether you can DIY or should hire a pro

  • You send us a photo or short description of something you’re worried about, a stain, crack, leak, noise, or system behavior.
    We review it and reply with:

    • How urgent it seems

    • What it might be

    • First steps to take

    • Whether a contractor is recommended

    • What to ask or mention if you call a pro

    This doesn’t replace a licensed professional on-site, but it gives you clarity before you make that call.

    • We combine real-world construction and home service experience with structured checklists and smart automation. When something needs a true professional on-site, we’ll be honest about that. Our goal is clarity first, not guessing.

Plans & Pricing

  • We offer four levels of support:

    • Home Plan — Your personalized HomeProof Plan + monthly reminders + basic issue triage.

    • Home Concierge — Everything in Home Plan, plus deeper guidance, faster responses, pricing guidance, and forecasting.

    • Premium Concierge — Everything in Home Concierge, plus line-by-line quote review, an annual remote audit, and priority review.

    • Full-Service Concierge — Everything in Premium, plus contractor coordination and a dedicated Home Manager.

    We also offer a limited Founding Member option (Concierge-level support at a locked-in rate while spots last). Full details live on the Pricing page.

  • Plans are billed as a recurring monthly or annual subscription through a secure payment provider. There are no setup fees. You’ll always see the full price before confirming.

  • Yes. You can cancel before your next billing cycle and you won’t be charged again. No penalties or cancellation fees.

  • That’s normal. Most homeowners don’t have a “big issue” every week.

    The value is in:

    • Your HomeProof Plan (so nothing gets missed)

    • Monthly reminders that keep you ahead

    • Faster clarity when something does happen (photos, triage, and guidance)

    • Avoiding expensive “wrong fixes” or overpaying

    Think of it like a home advisor on call, plus a system working quietly in the background.

  • Standard plan pricing may change as we improve the product.
    Founding Members and early subscribers who lock in special rates keep those rates as long as they remain active.

Founding Members

  • A Founding Member is an early subscriber who joins while we’re still shaping HomeProof. In exchange for early adoption and feedback, they receive:

    • Locked-in discounted pricing (as long as they remain active)

    • Priority support

    • Early access to new features

    • Opportunities to influence what we build next

  • We’re keeping this to a small group (example: 25 homeowners) so we can deliver a high-touch experience and refine the product responsibly.

  • Yes. Founding Members get Home Concierge-level support with:

    • Extra attention and faster handling

    • Occasional feedback requests (surveys, quick calls, early testing)

    • Their locked-in rate as long as they stay subscribed

Contractors & Local Help

  • Most HomeProof members use us for guidance, planning, and triage helping you understand what’s going on and what to ask for.

    For Full-Service Concierge members (and in select areas), we can help coordinate contractors and manage the process.

  • No. HomeProof is built to stay on the homeowner’s side.

    If we ever introduce partner relationships in the future, they will be clearly disclosed and structured so they don’t influence the guidance we give.

  • Yes, with the right plan.

    • Premium Concierge includes line-by-line quote review

    • Full-Service Concierge includes quote review plus coordination and management

Data, Photos & Privacy

  • We use it to:

    • Build and update your HomeProof Plan

    • Improve reminders and forecasting

    • Understand patterns across similar homes (without exposing your identity)

    We do not sell your personal information to data brokers.

  • Photos are used only to help assess issues and understand your home. They’re stored securely and are not shared publicly.

  • No. Payments are processed by a secure third-party payment provider. We don’t store your full card details on our own servers.

Still Have Questions?

If something still feels unclear or you have a situation you want to sanity-check, we’re happy to help.