Contact HomeProof

If you have a general question about HomeProof, billing, or your account, you can reach us here.

For home-specific issues, photos, or guidance, please use Submit a Problem so we can help you faster.

When to use this page

This page is best for:

  • Account or billing questions

  • Access issues (can’t submit a form, login trouble)

  • General questions about how HomeProof works

  • Legal or partnership inquiries

If something in your home doesn’t look right, the Submit a Problem page is the fastest way to get help.

How to reach us

Email:
📩 support@homeproofhq.com

We aim to respond within 1–2 business days.

Response times may vary depending on your subscription plan and the nature of your request.

Need help with a home issue?

If you’re dealing with:

  • A leak

  • A system issue

  • Something that feels “off” but you’re not sure how serious it is

Please use the Submit a Problem page so we can review photos and details properly.

Submit a Problem →

Emergency notice

HomeProof does not provide emergency services.

If you’re experiencing:

  • Active flooding

  • Fire or smoke

  • Gas leaks

  • Structural danger

Contact local emergency services or a licensed professional immediately.